1. What is Zone 5 Shop?

Zone 5 Shop is a curated shopping platform designed to deliver the Zone 5 Experience — the highest level of shopping excitement, quality, and customer delight.

2. What is Elegra?

Elegra – Elegance Redefined is the women’s clothing brand under Zone 5 Shop, offering thoughtfully curated traditional wear with a modern, classy appeal.

3. Are the products authentic?

Yes. All our products are made using premium, authentic materials sourced from their places of origin. Each piece is carefully curated to ensure quality and authenticity.

4. Do you ship across India?

Yes, we ship across India and to select international locations. Shipping availability and charges will be shared with you before payment confirmation.

5. Are shipping charges included in the product price?

No. Shipping charges are additional and will be communicated to you before completing the payment.

6. What is your return or exchange policy?

We do not offer returns or exchanges. In the rare event of a manufacturing defect or damage, please inform us within 24 hours of receiving the product, along with a clear unboxing video. The product must be unused, with original tags intact, and folded as sent.

7. How do I place an order?

You can place an order by contacting us through WhatsApp / Instagram or the contact details provided on the website. Our team will guide you through the process.

8. How long does shipping take?

Delivery timelines vary based on your location. Estimated shipping time will be shared at the time of order confirmation.

9. Will the product colour look exactly the same as on the website?

We strive to display accurate colours. However, slight variations may occur due to lighting, photography, or individual screen settings.

10. How can I contact you for further queries?

You can reach us via WhatsApp, Instagram, or Email using the contact details mentioned on the website. We’re always happy to assist you.